Welcome to our Help Center.
Our Help Center is designed to give you a place to get the information you need to be effective at using our site.
You can find information by browsing the sections and categories on the left hand dropdown menu (top if you have a very small screen)
We appreciate any feedback regarding the design of the help center, or new bits of information to add, including tutorials; You can open a ticket with us at any time.
Getting Started: Basics
Mining Rig Rentals does not routinely collect personally identifying information from its users.
Mining Rig Rentals operates as a cryptocurrency mining services marketplace, enabling users to purchase specific mining services using cryptocurrency in lieu of traditional legal tender. We also compensate users who list mining hardware on the platform exclusively in cryptocurrency. We do not offer cryptocurrency trading, exchange, conversion, custody, or brokerage services of any kind.
Our internal wallet system exists solely to facilitate:
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Payment for mining rentals, and
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Compensation for providing mining hardware through the platform
Users intending to rent hashrate must already possess the cryptocurrency required to pay for the rental. Mining Rig Rentals does not provide on-ramps, off-ramps, or currency conversion services.
The Mining Rig Rentals wallet system is non-custodial in purpose and limited in scope. It is designed only for transactions between the platform and its users. Use of the wallet to send funds to third parties—including individuals, businesses, or exchanges—is prohibited and violates our Terms of Service.
When you deposit cryptocurrency into a Mining Rig Rentals wallet, you are agreeing to exchange those funds for a virtual account balance used exclusively within the platform. The deposited funds become the property of Mining Rig Rentals and are not held in custody on behalf of the user or any third party.
Regulatory posture
Mining Rig Rentals, LLC operates in the United States.
Based on current guidance, Mining Rig Rentals does not operate as a Money Services Business (MSB) as defined by rulings FIN-2014-R007 and FIN-2014-R004 issued by the Financial Crimes Enforcement Network (FinCEN), and therefore claims exemption from standard KYC/AML requirements applicable to MSBs.
Exceptional KYC requirements
Notwithstanding the above, there are limited circumstances in which Mining Rig Rentals may require identity verification, including at our sole discretion. These situations typically relate to fraud prevention, security concerns, legal obligations, or risk management.
Information that may be requested includes, but is not limited to:
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Full legal name
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Full legal residential address
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Country of residence
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Government-issued photo identification
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Social Security number or SSN card (United States only)
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Passport (if available)
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Utility, rental, or mortgage documentation
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Place of employment
Failure to provide requested information in such cases may result in account restrictions, suspension, or termination.
Summary
Mining Rig Rentals does not impose blanket KYC requirements and does not function as a financial intermediary. However, identity verification may be required in specific situations to protect the platform, its users, and to comply with applicable legal and regulatory obligations.