Welcome to our Help Center.


Our Help Center is designed to give you a place to get the information you need to be effective at using our site.

You can find information by browsing the sections and categories on the left hand dropdown menu (top if you have a very small screen)

We appreciate any feedback regarding the design of the help center, or new bits of information to add, including tutorials; You can open a ticket with us at any time.

 

If you have a deposit and it is not confirming, or shows "pending" on your transaction history page:

You may not have included the proper transaction fee. Transaction fee is taken by the Bitcoin (or chosen altcoin)'s network, we do not receive this fee. Your coin client should send a correct fee, unless it has not had a time to check the current fee, or you set it too low. We cannot control how fast your deposit takes to deposit, we accept it once it has Three confirmations, or 12 on Ethereum.
If the coin's blockchain is under a heavy volume of transaction load, it may be necessary to include more transaction fee. 

Please be patient if your transaction is taking a while, we cannot give any credit for pending transactions. 
 

Behavior Policy

Dec, 2017
   
MiningRigRentals customer support strives to resolve issues as swiftly as possible. Every member of our team will earnestly try to help with any inquiry. Our customers have a right to be heard, understood, and respected. However, there are situations that can make it difficult for our support team to resolve some requests. In some cases, when an individual becomes threatening or abusive to our staff, we must draw the line.

We understand dealing with payment issues can be stressful, and we want to hear our customers’ concerns. Nevertheless, if that frustration becomes aggressive, threatening, or disparaging towards our staff, we consider that behavior unacceptable and may refuse to provide additional service. All threats of violence are reported to authorities and MiningRigRentals reserves the right to close the account of any customer making such threats. Everyone has a right to feel safe at work, and that is no different for MiningRigRentals.

MiningRigRentals chooses to protect our staff and say no to abusive behavior. We strive to offer the best support in the miner rental industry, but when a customer mistreats our staff with abusive or threatening language, we reserve the right to end the business relationship with that customer.

Thank you for understanding our need to create a respectful and safe workplace. We are happy to help our customers use MiningRigRentals, but the right to that support comes with an expectation of thoughtful, considerate behavior and communication. 

If you have forgotten your PIN, follow these instructions.

Navigate to our Reset Pin page, request a PIN reset confirmation that will be emailed to your email address.
Follow the directions in the email and then on the reset pin form.

 

 

Help is also available through direct contact (slower)
Please email support@miningrigrentals.com from the account's assigned email address.
Include your account name, and the new PIN # you would like. (4 numeric digits).

If you have an open ticket; if applicable include the 
Ticket Link (Or ID #), otherwise ignore if you don't have a ticket.
Also, if applicable, update the ticket indicating that you have sent the email (This helps prompt any support personnel to check for the email)

Once you have done this, we will change the PIN as soon as possible, and will inform you via email or updating the ticket.

If you have an issue signing in due to 2FA:

Please email support@miningrigrentals.com from the account's assigned email address.
Include your account nameTicket Link(Or ID #) [If applicable], and your current PIN #. Include a short description of the issue.

Also (if applicable) update the ticket indicating that you have sent the email (This helps prompt any support personnel to check for the email)
Once you have done this, we will remove 2FA as soon as possible, and will inform you via email or updating the ticket. 
Thanks for using MRR.

A reference to a transaction fee means that a particular bitcoin or altcoin transaction must include this fee in order for the coin network (miners) to accept your transaction. 

When you send a transaction to your wallet at MRR you must include a transaction fee. The fee should be high enough so that your transaction is included by the network. Due to the recent upsurge of transaction volume in Bitcoin and Ethereum, the average transaction fee has become higher.
We show a recommended fee on your balance page.

When requesting a payout we will need to also include a transaction fee, due to the large price of the fee as of late we will need to also charge for this fee which is listed on the balance page.
We pay a percentage of the fee ourselves, the rest is included additionally in your payout request. 

We understand that the Bitcoin and Ethereum fees are high, but the popularity of those networks has drove the price of the fee that high. We cannot offer any discount on fees for those networks, as we would quickly be drained of all btc/eth paying it in fees, our other charges for using our service are low and do not offer us enough income to offset these network fees.

We suggest using Litecoin or Dash for payments if network fees are of a concern to you, fees there are low.

If your deposit is not showing up, first step is to make sure you sent it to the correct MRR deposit address associated with your account.

Once you determine this, note that we check for transactions every minute, make sure to wait at least that long for our transaction scanners to detect it.
If it still does not show up, open a support ticket and we'll investigate.

We've noticed an increase in people depositing LTC to their BTC address. Note that recovery of this is a time consuming process, we may not issue recovery for amounts less than a USD value of $20.
Make sure you send to your LTC address, which starts with a L or M. It cannot start with 3, some services use antiquated code that accepts 3, which is invalid, note that if your wallet lets you send to a 3, the issue is their fault.

If you sent an Ethereum deposit:
 
note that our
Ethereum transaction scanner can get behind, as there are issues with the Ethereum protocol. Let us know if you sent a transaction and it has not arrived within 10 minutes by opening a ticket.
Also make sure you send a real Ethereum transaction, and not a internal contract transaction. We cannot process contracts at this time. If you are unsure, just send the transaction, if it does not show, open a ticket and we can credit this internal transaction.

 

Account names cannot be changed unless there are extraordinary circumstances. 

If you have forgotten your username, you can use the forgot username reminder page located on the login page, or click here

Alternatively, 

Please email support@miningrigrentals.com from the account's assigned email address.

Once you have done this, we will notify you of your current account username as soon as possible.

You should be able to update your accounts email address to a new one. Please make sure you do not mistype it, and that it is a valid address. 
You will have to re-confirm you new email address, you will get a confirmation email. If you don't get one, check spam filter, or resend the confirmation using appropriate button on settings page.

Contact support if you need help.

We strongly encourage you to enable the 2FA account security feature by going to your account settings page. Once there, follow the instructions to enable 2FA.
You can use google authenticator, or other third party 2FA applications, just scan the code on the screen and enter the first code to enable.

We also encourage you to keep an eye on your Account history page, where you can see the changes made to the account, including login history. 

If you cannot log into your account, it is probably due to one of these reasons:

  1. You are using an incorrect user-name. Please be aware that neither "user@gmail.com" nor "miner.worker2" is a user-name. This problem might be indicated by: "Invalid Username or Password".
  2. You are ignoring case-sensitiveness. Both user-name and password are case-sensitive. This problem might be indicated by: "Invalid Username or Password".
  3. An invalid CAPTCHA Code. We may enable CAPTCHA at points for security reasons, a valid code may be required.
  4. Account Inactivity. We may close accounts if they are inactive for long periods of time (greater then one year.) The details are presented in our Terms of Service when you signed up. Contact support to re-open a closed account.

If you recieved a message regarding being throttled, it means your user had too many failed login attempts. There is a 15 minute cooldown period for this issue. Contact support for further help if you are still having the issue after the 15 minutes.

Please make sure none of these is your case before seeking further help from our support staff for not being able to log in.

You can buy bitcoins from either exchanges, or directly from other people via marketplaces.

You can pay for them in a variety of ways, ranging from cash to credit and debit cards to wire transfers, or even with other cryptocurrencies, depending on who you are buying them from and where you live.

In the US, Coinbase, and Circle offer purchases with credit cards. Bittylicious, CoinCorner and Coinbase offer this service in the UK, accepting 3D Secure-enabled credit and debit cards on the Visa and MasterCard networks.

Coinbase is a popular wallet and exchange service that will also trade US dollars and euros for bitcoins. The company has web and mobile apps. Originally a US-only service, Coinbase has recently opened up to a large number of European countries.

Circle offers users worldwide the chance to store, send, receive and exchange bitcoins. Currently only US citizens are able to link bank accounts to deposit funds, but credit and debit cards are also an option. 

You can find more detailed information on the bitcoin wiki about where and how to get bitcoins.
https://en.bitcoin.it/wiki/Buying_Bitcoins_(the_newbie_version)

An Auto Pay Threshold is a mechanism for our rig owners to have their earnings automatically deposited to their set withdraw address at a regular schedule. Configure the minimum amount which will trigger an Auto Pay event occurring at 11:50pm each day, with the transaction being sent at 12 am.
Setting auto pay if you are renting rigs will undesirably send your funds back to you. To Disable Auto Pay, set the value to 0. 

General Data Protection Regulation

Applies only to citizens of the EU (European Union)

Statement by Mining Rig Rentals.

We are a United States based company, and have U.S based laws and regulations regarding data that must be followed. Some of GDPR regulations conflict with requirements in our juristiction (U.S) - these reference cryptocurrency payment model we employ. Included, but not limited to complying with U.S. records retention laws.

We collect no other information about you besides what is required for the operation of our service, or what is required by law.
All your information is located on our website in various forms, transaction history, login history, rental history. There is no need to submit a data request, all data is already provided to you on available website forms.

Specifically, we cannot erase your transaction history. Doing so may violate laws that may apply to us now or in the future. We employ a rental history as well, this history details required information for our business to operate, removing it is not possible. We may issue an account closure and account name change if required.
We don't use any of your personal data for marketing, nor do we give third party access to it. We may employ non targeted ad campaigns subjected to third party companies terms.

The purposes for which we intend to process personal data

We intend to process personal data for the following purposes:

  • To enable us to supply professional services to you as our client.
  • To fulfil our obligations under relevant laws in force at the time.
  • To use in the investigation and/or defense of potential complaints, disciplinary or legal proceedings.
  • To enable us to invoice you for our services.
  • To contact you about your account or relevant information.

The legal bases for our intended processing of personal data

Our intended processing of personal data has the following legal bases:

  • At the time you instructed us to act, you gave consent to our processing your personal data for the purposes listed above.
  • The processing is necessary for the performance of our business with you.
  • The processing is necessary for compliance with legal obligations to which we are subject.
  • The processing is necessary for the purposes of the following legitimate interests which we pursue.

It is a requirement of our Terms of Service that you provide us with the personal data that we request. If you do not provide the information that we request, we may not be able to provide professional services to you.

Persons/organizations to whom we may give personal data

If the law allows or requires us to do so, we may share your personal data with:

  • The police and law enforcement agencies.
  • Government agency in our jurisdiction.

We may need to share your personal data with the third parties identified above to comply with our legal obligations, including our legal obligations to you.
 

We reserve the right to deny a GDPR request under the folowing provisions, see GDPR, Art. 6(1)(f) and Art. 6(1)(c)

1. Processing shall be lawful only if and to the extent that at least one of the following applies: 
 
(c) processing is necessary for compliance with a legal obligation to which the controller is subject; 
 
(f) processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child. 

Some pools require your miners public IP for them to pay you. Since you are mining through our platform, these would be our IP's
The specific one depends upon which of our servers the rig is connecting to,

Here is the list of our server IP addresses

US-EAST01
104.131.104.33
2604:a880:800:10::1c00:4001

US-WEST01
138.197.204.233
2604:a880:2:d0::122e:c001

US-CENTRAL01
45.76.227.84
2001:19f0:5c01:83a:5400:1ff:fe3d:8eb3

EU-01
188.166.37.58
2a03:b0c0:2:d0::34ab:4001

EU-DE01
165.227.247.148
188.166.161.62
2a03:b0c0:3:d0::144:3001

EU-DE02
165.227.153.169
2a03:b0c0:3:d0::4c:9001

EU-RU01
91.210.105.199
2a05:b80:0:291::a

EU-RU02 (Closed)
213.183.56.185
213.183.56.43
2a03:f80:7:213:183:56:185:1

AP-01 
172.104.181.35 
2400:8901::f03c:91ff:fed4:fb97