Welcome to our Help Center.
Our Help Center is designed to give you a place to get the information you need to be effective at using our site.
You can find information by browsing the sections and categories on the left hand dropdown menu (top if you have a very small screen)
We appreciate any feedback regarding the design of the help center, or new bits of information to add, including tutorials; You can open a ticket with us at any time.
Getting Started: Basics
Getting Started: For Renters
Make sure you have a second pool in your pool list. If your main pool fails to provide work to our system, our system will disconnect the rig owner's mining rig. If you have a second pool set it will automatically switch to the second pool. It is critical to set more than one pool because of this!
If you have two pools listed and you're sure both pools are functioning properly, please then contact the rig owner immediately. It's our experience that rig owners tend to be just as concerned about down time as their renters are.
If you've set two pools and the rig owner is unresponsive and the rig is still offline please submit a ticket to support.
To provide rig owners with a complete opportunity to compensate time, refunds are usually to be processed until after the rental period has completed.
We many refund and cancel the rental if it has been offline for a long period of time.