Help Center

Now that you have rented your first rig, you should now see it to begin hash at your pool.

There are a few things to note as important about rentals. Some rigs may take up to 10 minutes to begin hashing, this is more true if the rig is not already mining through the rig owner's pool interface. Some owners chose to not use our interface for whatever reason, however in this case their rig will connect to see if it's rented periodically. Once they connect it will begin to hash at your configured pool.
Should the rig go offline immediately after the rental starts, the system should cancel and refund the rental. Though, if it has not, please submit a ticket about the issue. 

We can also not extend a rental, only the rig owner can extend your rental. These extensions by the rig owner are for compensation for their rig being offline. If rig has gone offline for a long period, over 4 hours, please open a ticket with support so we can cancel and refund the rental.

We provide a live hashrate graph so that you can see the hashrate within seconds of it being generated. In addition you can see on the workers tab the individual miner connections, and see the hashrate of each device, along with it's work difficulty set by Your pool. Some connections may be from devices disconnecting and reconnecting, closed connections disappear after a while. 
The description tab may contain important information by the rig owner, such as work difficulty settings.

Keeping the rental going well. An important step as a renter is to make sure that you have selected a stable pool. Pools that are offline, the rig is not able to connect to and generate work for you. You should utilize our backup pool system so that in the event one of your pools goes offline, the rig can continue to work for you. Some pools may also be broken, usually in these cases you may not see any hashrate on the graph, but the rig is still listed as being online. Choosing a pool that has an interface so you can tell that it is working is important. We are not able to offer refunds for issues relating to your pool. 

The important step of work difficulty settings, with the wide range of speeds of rigs available on MiningRigRentals, there is the need to know about work difficulty settings. These are set on your pool interface, the higher the speed of the rig, the higher the work difficulty. We have provided the rig owner the ability to set the suggested work difficulty for you. This can be seen in the rig properties section. Some pools have auto/variable difficulty, and generally you won't need to set work difficulties. 
If you need to set work difficulties in your pool interface, and you do not know the right one, experiment with the values from lowest to highest. We do have a help center Faq Here that may help.
Some pools you can set the difficulty via the password d=### or diff_#### are examples of some, check your pool documentation.

From here you can continue to monitor the operation of your rental from the rig view. We also have a separate page that represents the rental as itself, you can click on Go To Rental to view this, this is the screen we usually look at when reviewing rentals for you.
You can also click on My Rentals to have an overview of all your rentals, including a live hashrate graph of all your rentals.

Once the rental is finished, we will review the rental within the 12 hour post review period and issue any refunds if there were issues with the rig due to the rig being offline, or not producing hash at a consistent rate before and after your rental.