Welcome to our Help Center.
Our Help Center is designed to give you a place to get the information you need to be effective at using our site.
You can find information by browsing the sections and categories on the left hand dropdown menu (top if you have a very small screen)
We appreciate any feedback regarding the design of the help center, or new bits of information to add, including tutorials; You can open a ticket with us at any time.
Getting Started: Basics
Getting Started: For Renters
Yes, there is a 3% fee charged to renters on rental transactions. This fee is typically not refunded unless the rig completely malfunctions or there is an error on our part. The fee is an estimated value calculated from the expected maximum length of the rental period purchased times the advertised hashrate and our fee rate. In cases of incorrect rig hashrate, the fee may be adjusted to match the correct average hashrate of the rig.
Why is there a fee? We offer the best support to our users, and will continue to improve and add new features to our service, in order to aid in this we charge a small fee.