Welcome to our Help Center.
Our Help Center is designed to give you a place to get the information you need to be effective at using our site.
You can find information by browsing the sections and categories on the left hand dropdown menu (top if you have a very small screen)
We appreciate any feedback regarding the design of the help center, or new bits of information to add, including tutorials; You can open a ticket with us at any time.
Getting Started: Basics
Getting Started: For Renters
Getting Started: For Rig Owners
Am I responsible for renter pool problems?
Never!
As a rig owner, you are Never responsible for problems resulting from an error on the side of the renter.
At Mining Rig Rentals, we give the utmost respect to our rig owners. To that end, when your rig is rented, we pay you up front for the whole cost of the rental. This allows us to show you we are sincere about our level of commitment to you.
Please also note that your rating will never decrease, nor will you be charged a refund for issues stemming from a renter's pool or difficulty choice. We offer a fair review of all rentals.
If the situation is causing problems for your rig, we can offer to cancel the remainder of the rental period. In which case you are still paid for the elapsed portion of the rental. Please contact support and indicate to us if you wish to cancel the rental.
If you notice a problem with your rental and it is caused by the renter, we recommend leaving a message for the renter in the "Communications" tab of the rental under your rig page, notifying them that you suspect a pool issue.
Should your renter open a ticket requesting a refund, we will express to them that there is a problem with their pool and guide them to correcting the issue.
Additionally, if you are ever charged a refund against a rental you do not agree with, simply open a ticket and request our review of the error. While we continuously work to provide the most reliable service we can, we will always remain prepared to consider another review to ensure everyone's satisfaction.