Welcome to our Help Center.
Our Help Center is designed to give you a place to get the information you need to be effective at using our site.
You can find information by browsing the sections and categories on the left hand dropdown menu (top if you have a very small screen)
We appreciate any feedback regarding the design of the help center, or new bits of information to add, including tutorials; You can open a ticket with us at any time.
Getting Started: Basics
Getting Started: For Renters
Getting Started: For Rig Owners
All rental proceeds (credits) are held upto 12 hours after the rental completes. This is reduced to 6 hours if the rental completed above 100%. The designated timeframe is to allow for dispute resolution should it be required. After 12 hours, or 6 hours as explained previously, your rental credit will be ready for disbursement to your active balance.
Our fee is 3% and is only charged on any rental you recieve. The fee is an estimated value calculated from the expected maximum length of the rental period purchased times the advertised hashrate and our fee rate. In cases of incorrect rig hashrate, the fee may be adjusted to match the correct average hashrate of the rig. Using our service is free otherwise, but we do request that if you have active miners, please enable them for rent and put a decent rental price that will make you a profit.
A manual payout button is located on the "Balance" page. Your payout address should be set on the Settings page along with Autopayout thresholds if needed. A bitcoin transaction fee is assesed for any payout, it is listed on the balance page. We do not earn any profit on the transaction fee is is necessary to pay the blockchain fees associated with sending a payment. Please see the payout schedule on your balance page.