Welcome to our Help Center.
Our Help Center is designed to give you a place to get the information you need to be effective at using our site.
You can find information by browsing the sections and categories on the left hand dropdown menu (top if you have a very small screen)
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Getting Started: Basics
Getting Started: For Renters
Getting Started: For Rig Owners
Getting Started: Tutorials
FAQ: User Account
FAQ: Rigs
FAQ: Rentals
This message "YOU WERE NOT CHARGED" "Rental Did Not Start" appearing on your rental page after renting means the following:
As the message implies, there was no charge for the rental you attempted. As there was no charge, the rental can not start for you.
The cause of this message is simply, some one else rented the rig you chose before you hit pay. A rig can only be rented out to one person at a time, and the first one to rent it gets the valid rental. This is usually the result of a situation when there are a high volume of rentals, or the rig is popular.
It can also be caused by clicking the pay button more then once, leading to one of your own rental attempts winning out over the other. In this case, simply look at your My rentals page and search for the valid rental.
You can verify that you were not charged for the invalid unpaid rental, by looking at your transaction history, it will not be there.
If the message was the result of two renters renting at the same time, you would have to try renting a different rig since the one that was attempted to be rented was already rented.
Also there is the infrequent case to where you do not have enough valid funds to pay for the rental, it would not start if you do not have enough valid funds in your account at the instant the system marks the rig as rented.