Welcome to our Help Center.
Our Help Center is designed to give you a place to get the information you need to be effective at using our site.
You can find information by browsing the sections and categories on the left hand dropdown menu (top if you have a very small screen)
We appreciate any feedback regarding the design of the help center, or new bits of information to add, including tutorials; You can open a ticket with us at any time.
Getting Started: Basics
Getting Started: For Renters
Getting Started: For Rig Owners
Getting Started: Tutorials
FAQ: User Account
FAQ: Rigs
FAQ: Rentals
There can be many factors why your rental is not working.
Please review all your rental information, click Go To Rental in the rig's control screen.
Check to see if your rental's rig is listed as Offline by looking for "RIG CONNECTION STATUS", review the rentals historical graph for an orange Offline bar,
if indicated as offline please open a ticket with us so we can cancel and refund the rental.
If yor rental's pool is listed as Offline, check to see for "RENTER POOL STATUS", review the rentals historical graph for a purple Pool offline bar,
If your pool is indicated as offline, please add an online pool to the top of your pool list.
A pool that you chose for your rental being listed offline removes any eligibility for a refund for the time that your pool is offline. It is your responsibility to chose a reputable pool.
If the rig is online and your pool is online and there is no hash rate, check to see the time that the rental started, if your rental just started, please give it a few minutes to start.
If the rental has been ongoing and there is sill no hash rate, check the rig's history. If the rig shows a history of no hashrate before your rental, then the rig is not working.
Open a ticket with us so we can cancel and refund the rental.
If the rig has shown working and hasharate before the rental, and then there is no hashrate when your rental started, then your pool may be online, but non functional.
Please add a different pool, or if you are using more then one pool, try moving the pools up in priority, giving them at least a few minutes to begin to work.
You would monitor the hashrate progress through the live hashrate graph to determine this. Also consider using mrr-pool as a backup for scrypt, x11, and sha256 rigs.
If you cannot get the rig to hash, please open a ticket with us so we can cancel the rental and issue a refund for the remaining time of the rental.