Welcome to our Help Center.
Our Help Center is designed to give you a place to get the information you need to be effective at using our site.
You can find information by browsing the sections and categories on the left hand dropdown menu (top if you have a very small screen)
We appreciate any feedback regarding the design of the help center, or new bits of information to add, including tutorials; You can open a ticket with us at any time.
Getting Started: Basics
Getting Started: For Renters
Getting Started: For Rig Owners
Getting Started: Tutorials
FAQ: User Account
General Data Protection Regulation
Applies only to citizens of the EU (European Union)
Statement by Mining Rig Rentals.
We are a United States based company, and have U.S based laws and regulations regarding data that must be followed. Some of GDPR regulations conflict with requirements in our juristiction (U.S) - these reference cryptocurrency payment model we employ. Included, but not limited to complying with U.S. records retention laws.
We collect no other information without your consent about you besides what is required for the operation of our service, or what is required by law.
All your information is located on our website in various forms, transaction history, login history, rental history. There is no need to submit a data request, all data is already provided to you on available website forms.
Specifically, we cannot erase your transaction history. Doing so may violate laws that may apply to us now or in the future. We employ a rental history as well, this history details required information for our business to operate, removing it is not possible. We may issue an account closure and account name change or obfuscation if required.
We don't use any of your personal data for marketing, nor do we give third party access to it. We may employ non targeted ad campaigns subjected to third party companies terms.
The purposes for which we intend to process personal data
We intend to process personal data for the following purposes:
- To enable us to supply professional services to you as our client.
- To fulfil our obligations under relevant laws in force at the time.
- To use in the investigation and/or defense of potential complaints, disciplinary or legal proceedings.
- To enable us to invoice you for our services.
- To contact you about your account or relevant information.
The legal bases for our intended processing of personal data
Our intended processing of personal data has the following legal bases:
- At the time you instructed us to act, you gave consent to our processing your personal data for the purposes listed above.
- The processing is necessary for the performance of our business with you.
- The processing is necessary for compliance with legal obligations to which we are subject.
- The processing is necessary for the purposes of the following legitimate interests which we pursue.
It is a requirement of our Terms of Service that you provide us with the personal data that we request. If you do not provide the information that we request, we may not be able to provide professional services to you.
Persons/organizations to whom we may give personal data
If the law allows or requires us to do so, we may share your personal data with:
- The police and law enforcement agencies.
- Government agency in our jurisdiction.
We may need to share your personal data with the third parties identified above to comply with our legal obligations, including our legal obligations to you.
We reserve the right to deny a GDPR request under the folowing provisions, see GDPR, Art. 6(1)(f) and Art. 6(1)(c)
(b) processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract;