Welcome to our Help Center.
Our Help Center is designed to give you a place to get the information you need to be effective at using our site.
You can find information by browsing the sections and categories on the left hand dropdown menu (top if you have a very small screen)
We appreciate any feedback regarding the design of the help center, or new bits of information to add, including tutorials; You can open a ticket with us at any time.
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FAQ: User Account
If you have a deposit and it is not confirming, or shows "pending" on your transaction history page:
You may not have included the proper transaction fee. Transaction fee is taken by the Bitcoin (or chosen altcoin)'s network, we do not receive this fee. Your coin client should send a correct fee, unless it has not had a time to check the current fee, or you set it too low. We cannot control how fast your deposit takes to deposit, we accept it once it has Three confirmations, or 12 on Ethereum.
If the coin's blockchain is under a heavy volume of transaction load, it may be necessary to include more transaction fee.
Please be patient if your transaction is taking a while, we cannot give any credit for pending transactions.