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FAQ: User Account
A reference to a transaction fee means that a particular bitcoin or altcoin transaction must include this fee in order for the coin network (miners) to accept your transaction.
When you send a transaction to your wallet at MRR you must include a transaction fee. The fee should be high enough so that your transaction is included by the network. Due to the recent upsurge of transaction volume in Bitcoin and Ethereum, the average transaction fee has become higher.
We show a recommended fee on your balance page.
When requesting a payout we will need to also include a transaction fee, due to the large price of the fee and high network usage as of late we will need to also charge for this fee which is listed on the balance page.
Due to the nature of our business model the fees we are charged by the network are substantial in periods of high transaction demand, in the several thousands of $'s range for some of our largest transactions. We must recover these fees as a transaction fee taken from payouts to stay in business. This fee we charge changes frequently based on network conditions at the time of request or may be adjusted at the time of payout.
We pay a percentage of the fee ourselves, the rest is included additionally in your payout request. If the fee is high you can check back later to see if we offer a lower fee. You have the option to cancel a payout request at any time and re initiate it if we offer a lower fee, however we can not provide refunds for fees paid in payouts that were already sent.
We understand that the Bitcoin and Ethereum fees are high, but the popularity of those networks has drove the price of the fee that high. We cannot offer any discount on fees for those networks, as we would quickly be drained of all btc/eth paying it in fees, our other charges for using our service are low and do not offer us enough income to offset these network fees. We also can't offer teired withdraw fees.
We suggest using Litecoin or Bcash for payments if network fees are of a concern to you, fees there are low.