Welcome to our Help Center.
Our Help Center is designed to give you a place to get the information you need to be effective at using our site.
You can find information by browsing the sections and categories on the left hand dropdown menu (top if you have a very small screen)
We appreciate any feedback regarding the design of the help center, or new bits of information to add, including tutorials; You can open a ticket with us at any time.
Getting Started: Basics
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Getting Started: For Rig Owners
Getting Started: Tutorials
FAQ: User Account
If you cannot log into your account, it is probably due to one of these reasons:
- You are using an incorrect user-name. Please be aware that neither "user@gmail.com" nor "miner.worker2" is a user-name. This problem might be indicated by: "Invalid Username or Password".
- You are ignoring case-sensitiveness. Both user-name and password are case-sensitive. This problem might be indicated by: "Invalid Username or Password".
- An invalid CAPTCHA Code. We may enable CAPTCHA at points for security reasons, a valid code may be required.
- Account Inactivity. We may close accounts if they are inactive for long periods of time (greater then one year.) The details are presented in our Terms of Service when you signed up.
A. An account closure can occur in a few situations, the account was requested to be closed by the account holder, we have closed the account due to a breach of our terms of service (Terms of Service), or accounts that are inactive for at least one year may be closed within an additional one year period.
B. In each case, we would have notified you through your default contact information.
C. Accounts that have been closed can not be recovered.
If you recieved a message regarding being throttled, it means your user had too many failed login attempts. There is a 15 minute cooldown period for this issue. Contact support for further help if you are still having the issue after the 15 minutes.
Please make sure none of these is your case before seeking further help from our support staff for not being able to log in. Please present all information you have about the issue, such as error messages, account name, account email.