Welcome to our Help Center.
Our Help Center is designed to give you a place to get the information you need to be effective at using our site.
You can find information by browsing the sections and categories on the left hand dropdown menu (top if you have a very small screen)
We appreciate any feedback regarding the design of the help center, or new bits of information to add, including tutorials; You can open a ticket with us at any time.
Getting Started: Basics
Getting Started: For Renters
Getting Started: For Rig Owners
Getting Started: Tutorials
FAQ: User Account
If your deposit is not showing up, first step is to make sure you sent it to the correct MRR deposit address associated with your account.
Once you determine this, note that we check for transactions every minute, make sure to wait at least that long for our transaction scanners to detect it.
If it still does not show up, open a support ticket and we'll investigate.
We've noticed an increase in people depositing LTC to their BTC address. Note that recovery of this is a time consuming process and may not always suceed, we may not issue recovery for amounts less than a USD value of $100.
Make sure you send to your LTC address, which starts with a L or M. It cannot start with 3, some services use antiquated code that accepts 3, which is invalid, note that if your wallet lets you send to a 3, the issue is their fault.
Our tabs are clearly labelled which coin it is along with the associated coin logos and names on those pages.
If you sent an Ethereum deposit:
Note that our Ethereum transaction scanner can get behind, as there are issues with the Ethereum protocol. Let us know if you sent a transaction and it has not arrived within 10 minutes by opening a ticket.
Also make sure you send a real Ethereum transaction, and not a internal contract transaction. We cannot process all contracts at this time. If you are unsure, just send the transaction, if it does not show, open a ticket and we can credit this internal transaction.
If you send other ethereum based coins that we do not accept, they may be lost. We will try to recover these but note that it may not be possible.
Please note that Binance is not supported at MRR. Please do not send fake ethereum tokens from Binance. You may use Binance, but only send real Ethereum on the Ethererum network.