Welcome to our Help Center.
Our Help Center is designed to give you a place to get the information you need to be effective at using our site.
You can find information by browsing the sections and categories on the left hand dropdown menu (top if you have a very small screen)
We appreciate any feedback regarding the design of the help center, or new bits of information to add, including tutorials; You can open a ticket with us at any time.
Getting Started: Basics
Getting Started: For Renters
Getting Started: For Rig Owners
Getting Started: Tutorials
FAQ: User Account
FAQ: Rigs
Responsibility for hashrate issues depends on a limited and clearly defined set of conditions while your rig is rented.
When you are not responsible
If your rig is online, properly configured, and free of hardware or software faults that would prevent normal operation, then hashrate problems are most likely caused by the renter’s pool configuration or pool-side issues.
In these cases, you are never responsible for reduced hashrate resulting from:
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Renter pool outages or instability
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Incorrect pool difficulty settings
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Pool-side errors or internal pool issues
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Poor pool performance or inefficiencies
If you suspect the issue originates from the renter, review your miner console for pool-related errors and verify the renter’s pool status. You should notify the renter using the Communications tab within the rental interface and attempt to resolve the issue cooperatively.
If the issue cannot be resolved, you may either:
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Open a support ticket and request that Mining Rig Rentals staff cancel the remaining rental time, or
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Allow the rental to continue despite the issue
In all such cases, you are paid for the elapsed rental time during which your rig remained online and properly configured.
When you may be responsible
You may be held responsible for hashrate problems if the issue is caused by your rig, including but not limited to:
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The rig being offline or intermittently disconnecting
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Incorrect hashrate, algorithm, or configuration settings
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Hardware failures, overheating, or throttling
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Software or firmware misconfiguration on the miner
In these situations, Mining Rig Rentals may issue a prorated refund to the renter to account for reduced or unavailable hashrate.
In summary, as long as your rig is online, correctly configured, and functioning as expected, you are not responsible for hashrate issues caused by the renter or their pool.