Welcome to our Help Center.
Our Help Center is designed to give you a place to get the information you need to be effective at using our site.
You can find information by browsing the sections and categories on the left hand dropdown menu (top if you have a very small screen)
We appreciate any feedback regarding the design of the help center, or new bits of information to add, including tutorials; You can open a ticket with us at any time.
Getting Started: Basics
Getting Started: For Renters
Getting Started: For Rig Owners
Getting Started: Tutorials
FAQ: User Account
FAQ: Rigs
Direct payment arrangements between rig owners and renters are strongly discouraged.
Any payment made outside of the Mining Rig Rentals platform is not protected by our systems. If you extend a rental or provide additional time in anticipation of off-platform payment, we cannot credit time, funds, or reverse the transaction under any circumstances. You assume full responsibility for the outcome, including the risk that the renter may never send payment or may later dispute the agreement.
Off-platform payments also introduce significant security risks. Funds sent directly between parties may be misdirected, intercepted, stolen, or sent using compromised or fraudulent payment methods. In such cases, Mining Rig Rentals has no ability to investigate, recover funds, or provide mediation. These scenarios frequently result in permanent financial loss.
For security, compliance, and abuse-prevention reasons, direct payments are not permitted or facilitated through the rental communication interface. Attempts to coordinate private payments through platform messaging are discouraged and may be restricted.
If a renter requests a direct payment arrangement or an extension beyond the platform’s standard mechanisms, the correct course of action is to involve Mining Rig Rentals support. Open a support ticket describing the situation and have the renter do the same. This ensures the matter is handled in a controlled, auditable, and secure manner.
If you are unsure of the renter’s intent, legitimacy, or ability to pay, the safest option is to decline or ignore the request. Proceeding without platform safeguards exposes you to unnecessary financial, operational, and security risk.