Welcome to our Help Center.
Our Help Center is designed to give you a place to get the information you need to be effective at using our site.
You can find information by browsing the sections and categories on the left hand dropdown menu (top if you have a very small screen)
We appreciate any feedback regarding the design of the help center, or new bits of information to add, including tutorials; You can open a ticket with us at any time.
Getting Started: Basics
Getting Started: For Renters
Getting Started: For Rig Owners
Getting Started: Tutorials
FAQ: User Account
FAQ: Rigs
My mining rig isn't connecting to MiningRigRentals.com's server!
Please allow up to 2-3 minutes for your connection to complete and begin reporting.
Please double check the configuration suggestions, it's possible you are using the wrong rig client name or password. If you use the wrong rig client name "worker name" your ip may be blocked, as we re-use port identification and its common for annother users rig to have not been reconfigured and connecting to your rigs port. We block such connection by ip address and it is determned by them sending the wrong login. You may be inadverntly triggering this, it can be cleared by clicking on the "Get my rig port" button on your rig connection page.
You need at least one working pool defined in MRR's rig detail page in order to connect to MRR's stratums.
Make sure you're not using a mining client that has the "reconnect fix" added (currently only special versions of cgminer). Also check your config file for this line: no-client-reconnect : true, This line needs to be set to false. (This applies to older software before 2017)
If your rig is rented out and loses it's connection and cannot reconnect, ask your renter to double check that they setup at least 2 pools. If they are only using one and that pool fails, there will be no failovers and the connection will be lost. With no available pools at MRR, your rig will failover to your local config in search of work.
We appreciate you listing your rig with MRR. Please note that we will never charge a refund or dock RPI score against your rig for issues stemming from a renter's pool or difficulty choices. We recommend leaving a message for the renter in the "Communications" tab notifying them that you suspect a pool issue.