Welcome to our Help Center.
Our Help Center is designed to give you a place to get the information you need to be effective at using our site.
You can find information by browsing the sections and categories on the left hand dropdown menu (top if you have a very small screen)
We appreciate any feedback regarding the design of the help center, or new bits of information to add, including tutorials; You can open a ticket with us at any time.
Getting Started: Basics
Getting Started: For Renters
Getting Started: For Rig Owners
Getting Started: Tutorials
FAQ: User Account
FAQ: Rigs
A rental is listed as Not Paid when the renter did not have enough funds to complete the payment at the instant the rental started, or when some one else has rented your rig before the person who got the Not Paid message did.
This simply means, the renter was not charged for the rental, since it was invalid. There is no effect on your rigs performance, or RPI score for this.
If the message was the result of two renters renting at the same time, only one will get the rental, and the rental which is valid, will continue unaffected, while the renter who lost out, will get the Not Paid message, they would have to try at another time.
Your rig will continue to hash at your pool unaffected by the Not paid status.