Welcome to our Help Center.
Our Help Center is designed to give you a place to get the information you need to be effective at using our site.
You can find information by browsing the sections and categories on the left hand dropdown menu (top if you have a very small screen)
We appreciate any feedback regarding the design of the help center, or new bits of information to add, including tutorials; You can open a ticket with us at any time.
Getting Started: Basics
Getting Started: For Renters
Getting Started: For Rig Owners
Getting Started: Tutorials
FAQ: User Account
FAQ: Rigs
Thank you for listing your rig with Mining Rig Rentals.
If a rental is not functioning as expected, the first step is to determine whether the issue originates from your rig or from the renter’s pool configuration.
1. Verify your rig is online and healthy
Confirm that your mining hardware is powered on, operating normally, and actively attempting to connect to Mining Rig Rentals. Even if your miner reports that the pool is offline, it should continue attempting to connect so that we can detect the rig’s availability.
Because Mining Rig Rentals connects your rig directly to the renter’s pool, a renter’s pool outage will also appear as a lost connection on your end. If there is no active pool connection, the session is closed automatically. Once the renter corrects their pool configuration, your rig should reconnect normally.
Also verify that your hardware is not throttling or shutting down due to temperature or other local hardware issues.
2. Consider renter pool and difficulty issues
A renter’s pool may appear online but still be unable to provide valid work. Common issues include internal pool errors or an incorrect work difficulty that is too high or too low for your hardware.
You should configure the Suggested Difficulty in your rig settings. This provides guidance for renters and establishes a clear reference point. If the renter’s pool is issuing work outside a reasonable range—generally more than ±50% from what your device can handle—you should notify the renter that their pool difficulty configuration is likely incorrect.
In some cases, a renter’s pool selection may result in slightly reduced hashrate due to pool-side behavior. To mitigate this, Mining Rig Rentals applies a small hashrate adjustment to help ensure rig owners are treated fairly.
3. Refunds and responsibility
You will not be penalized, receive a reduced RPI score, or be charged a refund for issues caused by a renter’s pool configuration, pool availability, or difficulty settings.
If you suspect a pool-related issue, we recommend leaving a message for the renter using the Communications tab to inform them of the problem.
If a renter opens a support ticket requesting a refund, we will explain that the issue originates from their pool configuration and guide them toward correcting it.
If you are ever charged a refund that you believe is incorrect, simply open a support ticket and request a review. While we continuously work to provide a reliable platform, we are always willing to reassess cases to ensure a fair outcome for all parties.
Thank you for using Mining Rig Rentals.