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FAQ: Rigs
Mining Rig Rentals Official Policy on Hashrate Resale and Third-Party Rigs
Purpose
This policy governs the operation and expectations around listing mining rigs on the Mining Rig Rentals (MRR) platform that derive their hashrate from third-party sources, such as resale of compute power from external providers like NiceHash.
1. Definition of Resale Rigs
A Resale Rig is any rig listed on the MRR platform whose underlying hashrate is not directly controlled or hosted by the account owner but is instead sourced from another mining rig, service, or provider (e.g., NiceHash, external cloud providers, third-party hosting facilities where you do not have direct administrative control).
2. Permitted Use of Resale Rigs
We permit resale rigs only under the following conditions:
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You maintain reliable availability of the hashrate across the lease term.
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You accept and maintain a low fault tolerance—downtime, delivery failures, and delayed start times are not acceptable.
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You are transparent in your rig performance and promptly respond to performance issues or refund requests.
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You do not obfuscate the origin of the hashrate if asked by MRR staff in support investigations.
Failure to meet these expectations may result in your resale rigs being disabled without notice or blacklisted from future rentals.
3. Standards of Performance
Because resale rigs are statistically more likely to:
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Experience failures,
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Deliver poor quality hashrate,
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Generate outsized support overhead, and
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Erode renter trust in the platform,
We hold these rigs to a higher standard than traditional rigs hosted directly by users. Specifically:
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Uptime Expectations: The rig must be hashing for 100% of the lease duration, or a proportional refund will be issued at our discretion.
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Monitoring Gaps: If there is a gap in hash delivery or availability (as seen on our monitoring systems), we will assume non-performance unless you provide verifiable logs showing otherwise.
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Stale Shares / Rejections: Some rejection is acceptable; however, high rejection or invalid rate without correction or acknowledgment will be treated as poor rig quality.
4. Refund and Dispute Policy
Our platform operates on a hybrid pro-rated refund system for standard rigs, where renters pay only for hashrate successfully delivered to a properly configured rental. Our full refund policy is available at Refund Policy.
However for resale rigs on our platform they are fully pro-rated and renters pay only for hashrate successfully delivered regardless of renter configuration issues.
If a resale rig fails to deliver hashrate, stalls during startup, or exhibits poor stability:
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A partial or full refund will be issued automatically or upon review.
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Claims of partial hashing (e.g., intermittent delivery) do not override the renter’s right to refund based on effective delivery metrics.
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Repeated refund cases on your rigs will result in account review or rig removal.
You assume the operational risk of third-party service instability. Refunds will not be negotiated beyond our standard pro-rated calculation.
5. Misclassification and Enforcement
If a rig is found to be resale-based but listed without disclosure, or if you contest a refund under false pretenses:
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The rig will be suspended pending investigation.
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Repeated offenses will result in permanent rig or account bans.
If your rig is not a resale rig and was misflagged or treated as such, you must provide evidence of direct control, such as:
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Miner logs
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Local system metrics
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Rig access information (non-sensitive)
Once verified, we will adjust enforcement accordingly.
6. Policy Changes and Final Authority
This policy is subject to change as platform conditions evolve. Final decisions on refunds, rig classification, and enforcement are at the sole discretion of Mining Rig Rentals staff.